Showing posts with label ATT. Show all posts
Showing posts with label ATT. Show all posts

Tuesday, October 23, 2007

Tuesdays bitch

What happened to proposition whatever years back that was supposed to break up monopolies? And what is AT&T if not a monopoly? Did you know there is an "old" or heritage At&T and a "new" AT&T and they are not compatible? My business line was bundled with long distance and local service.. one bill, easy. All of a sudden I'm getting a long distance bill. I call and they tell me that the business plan I have is the old AT&T and that now the long distance is the new AT&T. I tell them I don't want separate bills, I want what I had. OK, they go through all this garbage supposedly change it over and next month I get another long distance bill. I call again.. now they tell me something about SBC. SBC? There hasn't been an SBC since AT&T took that over years ago.. first. Fine, just leave it the way it is, since they can't fix it anyway. Last week I get a call that now everything is going to be moved to the new AT&T and once again I'll just get one bill and at a cheaper rate.... YIPPEE!! This week all of a sudden as I'm trying to fax a document to a long distance number, I get a message saying that the long distance has been suspended.. WTF??? I try the phone and call my daughter in San Diego just to see if that was a fluke with the fax or what.. no, same message. OK, I'm pissed.. have to listen to the damn message about 3 time to get the 800 number to call if you have questions. Boy, do I have questions. After being on hold for about 15 min. and every min. I have to hear the recording to stay on the line to keep my place I finally get a real live person.. I tell her the problem and she goes to look into it. She says that since they rebundled my service with the new AT&T that is the problem and that she will correct it right away..She better. I tell her how much I hate it since AT&T took over.. she's sweetly sympathetic..AUGGG! She then tells me that I should be getting a call from someone to go over the different business phone packages.. haven't heard from anyone yet. I cringe at the thought of what my bill is going to be or not be.. at least I have long distance again... for now.
AT&T did call regarding my home phone and wanted to know if I wanted to bundle TV,computer,long distance and whatever. I told her no, they already screwed up my business phone.. she laughed with that knowing laugh.. she knows AT&T has screwed up everything.
I think I need to look for another carrier.. is there another carrier that AT&T hasn't taken over or is in the process of taking over?

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